This website www.phrame.co.uk is owned and operated by:
7 Brookfield Avenue
Tel: 01138 150 677
If you need to contact us please use the details above.
1. Make a contract with us
- 1.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
- 1.2 Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.
- 1.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
- 1.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.
- 1.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
- 1.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
- 1.7 This contract is covered by English law.
2. How to place order
- 2.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
- 2.2 You will be required to pay for the goods in full at the time of ordering.
- 2.3 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or Delta/Connect and or Paypal.
- 2.4 Promotional prices only apply during the period stated.
- 2.5 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
- 2.6 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
- 2.7 Once your order is complete we will notify you of the dispatch date.
3. Delivery & Carriage Charges
- 3.1 Goods will normally be dispatched from our warehouse within 1-3 days and any estimated dispatch date is a an estimate, which can change without notice.
- 3.2 We will normally deliver goods within 1-2 working days of dispatch.
- 3.3 Your order may arrive in more than one delivery.
- 3.4 We can deliver anywhere in mainland Great Britain.
- 3.5 If the goods are lost or damaged in transit, please let us know promptly.
- 3.6 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
- 3.7 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
- 3.8 Free delivery is available on all orders where delivery is in the mainland UK.
4. Cancellation and returns
- 4.1 This policy does not apply to goods ordered by businesses which are exempt form the Distance Selling Regulations, or the following goods which are exempt from the right to cancel.
- 4.2 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
- 4.3 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
- 4.4 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.
This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
5. Faulty Goods / Guarantee
- 5.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
- 5.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
- 5.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
- 5.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
- 5.5 The cost of returning goods to us is your responsibility; however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
- 5.6 If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
- 6.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the uk.
- 6.2 We do not accept liability for any consequential loss of profit or indirect losses.
Website Disclaimer for: www.phrame.co.uk
This disclaimer details our obligations to you regarding our website. This disclaimer has been provided and approved by legal forms provider LegalCentre.co.uk. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.
7. Use of Website
- 7.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
- 7.2 The copyright and other intellectual property rights in all material on www.phrame.co.uk are owned by us or our licensors and must not be reproduced without our prior consent.
- 7.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
8. Visitor Conduct
- 8.1 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
- 8.2 Site Uptime, We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
- 8.3 Links to and From other websitesAny links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
- 8.4 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
- 8.5 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
- 8.6 Exclusion of Liability. We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
- 8.7 Law and Jurisdiction. This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wale
This policy explains the approach of Phrame to the data protection as regulated by The General Data Protection Regulation Act 2018 (“the Act”) in relation to employees, volunteers, funders, customers, clients and other third parties.
Phrame regards the lawful and correct treatment of personal information as important to
successful working and to maintaining the confidence of those with whom it deals.
Phrame complies with the eight principles of good information handling enforced by the Act:
a. Data must be processed fairly and lawfully
b. Data must only be used for specific purposes
c. Data must be adequate, relevant and not excessive
d. Data must be accurate and kept up-to-date
e. Data must not be kept for longer than necessary
f. The rights of Data Subjects must be respected
g. Organisations must take appropriate steps to maintain security
h. Data must not be transferred abroad without adequate protection.
This policy will be updated as necessary to reflect best practice in data management, security and control and to ensure compliance with changes or amendments made to the Act.
Phrame needs to collect and use certain types of information about the Data Subjects with whom it comes into contact. This personal information will be collected and dealt with appropriately – whether on paper, in a computer, or in another form (e.g. photographs,
recordings). The organisations and individuals about which Phrame holds information are referred to in this policy as data subjects. Phrame will ensure that:
a. everyone processing personal information is appropriately trained and supervised;
b. anybody wanting to make enquiries about handling personal information knows what to do;
c. any enquiries about handling personal information are dealt with promptly and
d. the handling of personal information is clearly described;
e. the management and use of personal information is regularly reviewed.
Phrame is the Data Controller under the Act, which means that it determines for what purposes personal information will be used.
Jon Scurrah is the central point of contact at Phrame for all data compliance issues.
Phrame may share data with other agencies, either as a legal requirement (e.g. Companies House, Charity Commission, HM Revenue and Customs) or a contractual obligation (e.g. local authorities, funding bodies). The Data Subject will be made aware in most circumstances how and with whom their information will be shared. There are circumstances where the law allows organisations to disclose data (including sensitive data) without the data subject’s consent. These are:
a. Carrying out a legal duty or as authorised by the Secretary of State;
b. Protecting vital interests of a Data Subject or other person;
c. Where the Data Subject has already made the information public;
d. While conducting legal proceedings or obtaining legal advice;
e. Monitoring for equal opportunities purposes;
f. Where the Data Subject’s consent cannot be obtained or where it is reasonable
to proceed without consent: e.g. where providing consent would cause stress to
a vulnerable person.
4.2 Information held by the Organisation
Information held by Phrame relates to organisations and individuals with whom it works or comes into contact.
Phrame will not give out information about any individual unless:
a. explicit consent is given;
b. Phrame is satisfied that the individual knows this type of disclosure may be made;
c. the information is already in the public domain.
d. and/or there is some over-riding reason for the disclosure (see 5.1 above).
No details of individuals will be passed to other organisations for marketing, fundraising or circulating information.
a. Computer records and files containing sensitive information will be password protected, accessible only to relevant staff.
4.4 Data Access Requests
A Data Subject may make a subject access request (“SAR”) at any time to see the
information which Phrame holds about them.
4.5 Data collection
MTHCC may collect the following information:
a. Email addresses when signing up to the mailing list. This is not linked to any other personal information and is used only for occasional email news letters.
This information is kept on a password-protected third party website as part of a single mailing list, and is neither used for individual contact nor held on Phrame’s own computer or email server. Promotional emails are at least two weeks apart, and usually no more than one per month.
b. Contact information from individuals and companies who contact Phrame by email. This is kept on a password-protected email sever and deleted after six months unless it is part of an ongoing business relationship.
Phrame runs websites for general information and promotion, Any such websites are hosted securely, with access only to relevant Phrame on a password-protected basis.
5.1 Personal identification information
Phrame may collect personal identification from website users only if they fill out a form, fill in a survey with identifying information, or place an order.
5.2 Non-personal identification information
MTHCC may collect non-personal information about website users, including the browser name, type of computer and technical information about users’ means of connection to the site. The website may use “cookies” to enhance user experience. These are small data files placed on the user’s hard drive for record-keeping purposes and sometimes to track information. Users
5.3 User acceptance
By using Phrame website/s, users signify their acceptance of this Data Protection Policy. Continued use of the website/s following the posting of changes to this policy will be deemed acceptance of those changes.
6. Electronic newsletters
If a user opts in to the Phrame e-mailing list, they will receive emails with information about phrame and namephrame including news, forthcoming events and organisational updates. Detailed unsubscribe instructions are included at the bottom of each email, or users may contact
Phrame by any means and at any time to opt out. Phrame may use third party service providers to send out newsletters, and may share the following information only in order to personalise emails: email address (for all users), frst name and surname (for some users). This information is not available to the third party service provider for any purpose other than Phrame information sharing.
Phrame will review this policy at least biennially, and may update it at any time. If and when this happens, Phrame will post a notification on the main page of our website and include the information in the next email sent.